Returns & Exchanges

At Pro Lash, we want you to be completely satisfied with your professional lash supplies and accessories. If your order isn't perfect, we offer a 30-day window for returns and exchanges on all unopened and unused products.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely pack your unused items in their original packaging to ensure they are protected from damage during transit back to our warehouse.

3

Ship It Back

Affix the prepaid shipping label provided through our portal and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing